Refund policy

Order Cancellations (Before Shipment)

If you cancel your order before it ships, an 8% processing fee will be deducted from your refund.
This fee covers non-refundable payment processing and administrative costs incurred when the order was placed.

Once the item has shipped, the order can no longer be canceled and must be treated as a return.

Return Policy

For Products Shipped Directly from the Manufacturer

Our store follows the return and warranty policies set by the brand or manufacturer for all drop-shipped or partner-supplied products. Please refer to the specific brand's return terms, which may include restocking fees, time limits, or special conditions.

For Products Shipped from Our Warehouse

Returns – Damaged Items

If your product arrives damaged or defective, follow these steps:

  • Report any damage to our customer support within 3 calendar days of delivery.

  • Include clear photos or video of the damage or defect.

  • Once approved, we will arrange for pickup of the damaged item.

  • A replacement will be sent once we receive and inspect the returned product.

Returns – Undamaged Items (Within 14 Days)

If you change your mind or wish to return a non-damaged item:

  • Contact us within 14 days of delivery with your return request and reason.

  • A 25% restocking fee and return shipping costs will apply.

  • We will help schedule the return shipping, but you are responsible for all shipping fees.

  • A refund will be issued to your original payment method after the product is received and inspected.

Returns Will Not Be Accepted If:

  • The product has been installed, cut, or modified in any way.

  • The item is not in its original packaging or is missing parts.

  • The return is requested more than 14 days after delivery.

  • Damage is reported after 3 days.

  • The product is not in new, unused condition.